COVID 19 Policy
COVID 19 Policy
The safety and well-being of our team and our visitors will always be our number one priority.
The Hub has always been regarded as a very clean and safe venue and we have always operated to a very high standard.
However, in response to Covid-19, we have now increased our safety and hygiene measures to levels far above the Government recommended guidelines.
Our safety measures include:
Massively reduced visitor capacity
To ensure safe social distancing, our visitor numbers are a maximum of just 50% of our venue capacity.
Online pre-booked visits
For us to operate with a reduced capacity in a safe and secure way, you will need to pre-book a 2.5 hour timed play session online to visit.
Temperature checks for staff and visitors
We reserve the right to check the temperature of our team and our visitors at any point, using a non-contact infra-red thermometer. If you are displaying signs of a high fever (37.8 degrees Celcius or greater) we can rearrange your visit for a future date.
Perspex screens at reception and cafe
Protecting both you and us
Hand sanitiser units and extra hand washing stations
Eight new hand washing stations have been installed throughout the centre, as well as hand sanitiser units at the entrance to every enclosed area. We're also offering sanitiser to everyone before using the go-karts, carousel, climbing tree or laser tag
Team members will be cleaning door handles and other touch points throughout the day. We have increased our cleaning team to help keep us squeaky clean all day. Obviously, if there are any areas you would particularly like us to focus on, please speak to any member of the team.
We have installed 20 Hygenikx air purification units, which eliminate bacteria and viruses from the air and on exposed surfaces. The units filter the air using UV technology, without the need for chemicals
Three huge ceiling extraction units replace the air in the entire centre several times an hour
New cafe procedures
We now have single use, disposable menus. Wrapped cutlery and sauce sachets will be handed to you once food is ordered and we encourage contactless payments whenever possible. You can now order your food and drink from your table with our new app. Download Zapaygo from the app store and we will deliver your order directly to your table.
At night the building is sanitised with antibacterial fogging equipment especially designed for hospitals and kitchens. The fogging machine creates an antibacterial fog that coats surfaces with a sterile coating that lasts for several days
The Government ruling regarding face coverings for indoor play centres is: "Adult customers and children aged 11 and over will be required to wear a face covering before entering and keep it on until they leave, except when eating or drinking at your table".
Sterilisation of loose items
We have developed a unique large UV sterilisation cabinet, which we use at intervals throughout the day to sterilise the loose play items in our role-play village. The cabinet is a scaled-up version of what dentists use to sterilise their tools and enables us to cleanse the soft animals in our vets and all our play accessories.
Our play partnership with you
To make sure our safety measures work effectively, we ask all visitors to work with us to help us all keep covid-safe. The most important new ruling is that any children that cannot practise social distancing on their own must be accompanied by an adult at all times. This is very important to comply with new Government guidelines.