X Items in my bag 0
0 0.00

COVID 19 Policy

  • Riverside Hub
  • Riverside Hub
  • Riverside Hub

COVID 19 Policy

The safety and well-being of our team and our visitors will always be our number one priority.


The Hub has always been regarded as a very clean and safe venue and we have always operated to a very high standard.

However, in response to Covid-19, we have now increased our safety and hygiene measures to levels far and above the Government recommended guidelines.


Our safety measures include:

Massively reduced visitor capacity

We have reduced our visitor numbers right down to around one third of our visitor capacity, to ensure safe social distancing


Online pre-booked visits

For us to operate with a reduced capacity in a safe and secure way, and to avoid any disappointment, all visitors will need to book online timed slots


Tier 3 restrictions

Sadly, Northamptonshire is in tier 3 restrictions, so Riverside Hub has to remain closed for now.

You can find out more about the tier 3 restrictions here


Temperature checks for staff and visitors

We are checking our visitors temperature on arrival with a non-contact infra-red thermometer. If you are displaying signs of a high fever (37.8 degrees Celcius or greater) we can rearrange your visit for a future date.


Dozens of tables removed

The Hub is huge, so we have taken out lots of chairs and tables to ensure that family groups are well separated. All tables are positioned over 2m away from any other table.


Perspex screens at reception and cafe

Protecting both you and us


Hand sanitiser units and extra hand washing stations

Eight new hand washing stations have been installed throughout the centre, as well as hand sanitiser units at the entrance to every enclosed area. We're also offering sanitiser to everyone before using the go-karts, carousel, climbing tree or laser tag


Constant cleaning

Team members will be cleaning door handles and other touch points throughout the day. We have increased our cleaning team to keep us squeaky clean all day. Obviously, if there are any areas you would like us to particularly focus on, please speak to any member of the team.


Air sterilisation

We have installed 21 Hygenikx air purification units, which eliminate bacteria and viruses from the air and on exposed surfaces. The units filter the air using UV technology, without the need for chemicals


 Air ventilation

Three huge ceiling extraction units replace the air in the entire centre several times an hour


New cafe procedures

We now have single use, disposable menus. Wrapped cutlery and sauce sachets will be handed to you once food is ordered and we encourage contactless payments whenever possible. Food Delivery/Collection Tables have been set out, to eliminate close contact between our servers and visitors. You can now order your food and drink from your table with our new app. Download Zapaygo from the app store and we will deliver items you order directly to your table.


Antibacterial fogging

At night the building is sanitised with antibacterial fogging equipment especially designed for hospitals and kitchens. The fogging machine creates an antibacterial fog that coats surfaces with a sterile coating that lasts for several days


Loose items removed

We have taken out all the balls from our ball pools and removed any loose play items. Our Toddler Village now has a new way of operating. You can find out more about our Toddler Village here


Face coverings

The Government ruling regarding face coverings for indoor play centres is: "Adult customers and children aged 11 and over will be required to wear a face covering before entering and keep it on until they leave, except when eating or drinking at your table.  


Our play partnership with you

To make sure our safety measures work effectively, we ask all visitors to work with us to help us all keep covid-safe. The most important new ruling is that any children that cannot practise social distancing on their own must be accompanied by an adult at all times. This is very important to comply with new Government guidelines.

Thank you for subscribing to the
Riverside Hub Newsletter