The Hub has always been regarded as a very clean and safe venue and we have always operated to a very high standard.
You can be sure we always put the safety of our guests and our team first and foremost.
Our safety measures include:
We are still operating a reduced capacity and all tickets MUST be pre-booked.
All visits are for 2.5 hours.
Face coverings are now the personal choice of each visitor.
Reduced visitor capacity
Although we could legally accept 100% of our visitor capacity, we feel that by continuing to limit our visitor numbers, our guests can enjoy a more comfortable experience. To enable social distancing, we are limiting our visitor numbers to a maximum of 70% of our venue capacity. This number is less than 500 people, so you will not need to show a covid vaccine passport to visit.
Online pre-booked visits
You now MUST pre-book online. With our limited capacity, our tickets do sell out, so please book in advance.
Hand sanitiser units and extra hand washing stations
Eight new hand washing stations have been installed throughout the centre, as well as hand sanitiser units at the entrance to every enclosed area and as you enter the go-karts, carousel, laser tag and climbing activities.
Team members will be cleaning touch points throughout the day. We have increased our cleaning team to help keep us squeaky clean. Obviously, if there are any areas you would particularly like us to focus on, please speak to any member of the team.
We have installed 20 Hygenikx air purification units, which eliminate bacteria and viruses from the air and on exposed surfaces. The units filter the air using UV technology, without the need for chemicals
Three huge ceiling extraction units replace the air in the entire centre several times an hour
New cafe procedures
As well as ordering from our servery, you can now order your food and drink from your table with our new app. Download Zapaygo from the app store and we will deliver your order directly to your table.
At night the building is sanitised with antibacterial fogging equipment especially designed for sanitising hospitals and industrial kitchens. The fogging machine creates an antibacterial fog that coats surfaces with a sterile coating that kills all bacteria and viruses and lasts for several days