The Hub has always been regarded as a very clean and safe venue and we have always operated to a very high standard.
You can be sure we always put the safety of our guests and our team first and foremost.
Our safety measures include:
Reduced visitor capacity
Although we could legally accept 100% of our visitor capacity, we feel that by continuing to limit our visitor numbers, our guests can enjoy a more comfortable experience. To enable social distancing, we are limiting our visitor numbers to a maximum of 70% of our venue capacity
Online pre-booked visits
To guarantee your visit, you will still need to pre-book online. With our limited capacity, our tickets do sell out, so please plan ahead.
Perspex screens at reception and cafe
Keeping a protective barrier between both you and us
Hand sanitiser units and extra hand washing stations
Eight new hand washing stations have been installed throughout the centre, as well as hand sanitiser units at the entrance to every enclosed area. We're also offering sanitiser to everyone before using the go-karts, carousel, climbing tree or laser tag
Team members will be cleaning touch points throughout the day. We have increased our cleaning team to help keep us squeaky clean. Obviously, if there are any areas you would particularly like us to focus on, please speak to any member of the team.
We have installed 20 Hygenikx air purification units, which eliminate bacteria and viruses from the air and on exposed surfaces. The units filter the air using UV technology, without the need for chemicals
Three huge ceiling extraction units replace the air in the entire centre several times an hour
New cafe procedures
We now have single use, disposable menus. Wrapped cutlery will be handed to you once food is ordered and we encourage contactless payments whenever possible. You can now order your food and drink from your table with our new app. Download Zapaygo from the app store and we will deliver your order directly to your table.
At night the building is sanitised with antibacterial fogging equipment especially designed for sanitising hospitals and industrial kitchens. The fogging machine creates an antibacterial fog that coats surfaces with a sterile coating that kills all bacteria and viruses and lasts for several days
The rules regarding face coverings are that this is the personal choice of each visitor or team member to decide whether or not they choose to wear a face covering. Riverside Hub is a huge building with an 11m high ceiling and rapid air extraction. We are restricting our visitor numbers to a maximum of 70% of our capacity, to further enable social distancing. Whether someone chooses to wear, or not wear, a face covering, is their freedom of choice. We kindly ask that our visitors use their common sense to maintain an appropriate distance from other people who are not part of their group.
Sterilisation of loose items
We have a large UV sterilisation cabinet, which we use at intervals throughout the day to sterilise the loose play items in our role-play village. The cabinet is a scaled-up version of what dentists use to sterilise their tools, it uses a strong UV light to sterilize soft animals in our vets and all our play food accessories.